Legal
Privacy Policy
This policy explains how Paperlane Goods (“we”, “us”) handles personal information in connection with cohombuleu.life and our shop at 45 Insadong-gil, Jongno-gu, Seoul 03146, Republic of Korea. We process personal information in accordance with the Personal Information Protection Act (PIPA) of South Korea and guidance from the Personal Information Protection Commission (PIPC).
Controller
Paperlane Goods is the personal information controller for this website and in-store enquiries. Contact: [email protected] · +82 2 734 5580 · 45 Insadong-gil, Jongno-gu, Seoul 03146.
Information we collect
When you send a message through our forms or email, we collect your name, email address, and the content of your message. If you call the shop, we may note your name and phone number to return your call. We do not require an account to browse this site. Payment card data for in-store purchases is processed by our payment terminal provider and is not stored on this website.
Purpose and legal basis
We use contact details to answer enquiries, arrange item holds or gift wrap timing, and improve how we communicate with visitors. Processing is based on your request (contractual steps or pre-contractual enquiry) and, where required, consent. Necessary cookies that keep the site secure and remember cookie choices are processed as needed to provide the service; optional analytics run only if you accept them.
Retention
Enquiry emails and form submissions are kept only as long as needed to complete the conversation and for a reasonable follow-up period (typically up to 12 months), unless a longer period is required by Korean law or to resolve a dispute. Cookie preference records stay in your browser until you clear storage or change your choice.
Sharing and overseas transfer
We do not sell personal information. We may use service providers (for example, email hosting) who process data on our instructions. If any provider stores data outside Korea, we will take measures required under PIPA, including informing you where applicable and ensuring appropriate safeguards.
Your rights under PIPA
Subject to PIPA, you may request access to your personal information, correction, deletion, suspension of processing, or withdrawal of consent. You may also lodge a complaint with the Personal Information Protection Commission (PIPC). To exercise rights, email [email protected] with enough detail for us to verify and locate your request. We will respond within the timeframes required by law.
Security
We apply reasonable administrative and technical measures to protect personal information against unauthorised access, loss, or alteration. No method of transmission over the internet is completely secure; please avoid sending sensitive payment details by unsolicited email.
Children
Our shop and website are aimed at adults. We do not knowingly collect personal information from children under 14 without verified parental consent as required by Korean law.
Changes
We may update this policy to reflect legal or operational changes. The updated version will be posted on this page with a revised date. Last updated: 31 July 2026.